Meritocracy and certification in the quality of public managemen

Abstract

This research is nuanced and directed to the study and incorporation of the quality of officials in government and public management. It is clear to optimize that this study of the most representative literary contributions, shared and disseminated in recent years. They approach the various global changes of social impacts and their influence on the transformations of public policies and improvement of state entities. Share an approach to modernity and new governance based on qualified and expert staff. Together with a legal framework, which raises a vision between a new public management and quality of professionals based on their experience and professional technical capacity that from the sampling and administrative reforms applied in the magnitude of the extension of Latin American governments in recent years and international organizations, public and private within a policy of implementation and operation of effective quality management systems. The quality management models and the certification of services under international quality and capacity standards such as ISO 9000 and the analysis of processes supporting public management are definitely taken as a premise