Outsourcing proposal at the Comodoro Hotel
DOI:
https://doi.org/10.62486/agma202430Keywords:
Outsourcing, Strategy, ProcessesAbstract
The present investigation was carried out at the Hotel Comodoro, belonging to the Cubanacan Hotel Group, with the objective of proposing an outsourcing strategy to improve processes. The work procedure developed was based on conducting interviews and applying questionnaires, as well as working with focus groups with the Hotel managers. Techniques were applied that allowed measuring the level of knowledge about outsourcing in the chain of command. Data processing included the calculation of percentages and Cronbach's Alpha coefficient, using the statistical program Statistic Program for Social Services. The main results showed different levels of knowledge of outsourcing, as well as deficiencies in the outsourcing strategy as a fundamental basis for a successful realization of the productive chain. It was determined that outsourcing is an optimal variant for creating better economic opportunities for the hotel. A strategy was developed that must be taken into account by the facility's Board of Directors with an on sight to improve the efficiency and effectiveness of the organization.
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