Artificial intelligence in public administration: benefits and risks
DOI:
https://doi.org/10.62486/agma2025137Keywords:
artificial intelligence, public administration, public services, innovative solutions, algorithmsAbstract
Artificial intelligence technology is no longer just a vision of a progressive future, it is a reality that needs to be accepted and implemented in all spheres of society and the state. Public administration is one of the areas where artificial intelligence will enhance the efficiency, accuracy, and transparency of administrative services for the public and business. Thanks to its self-learning capability and fast data processing, artificial intelligence will be able to predict the demand for certain services, and therefore the state’s strategy of interaction with the population will also undergo positive changes. This is the reason for the relevance of the research, because due to global trends towards the introduction of artificial intelligence in public administration, such actions will contribute to a new level of interaction between the state and society, as well as the status of each individual state among progressive countries that keep up with the times. At the same time, such implementation poses certain risks to society. In this regard, the purpose of the research is to analyse the use of artificial intelligence in public administration and its main advantages, identify the risks of introducing artificial intelligence and the specifics of the ethical component, and provide practical recommendations for further introduction of artificial intelligence in the field of public administration.
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