Digitalisation of administrative services: current status and prospects for citizens

Abstract

Today’s world is characterised by a high level of implementation of the latest technologies in all aspects of society and the functioning of the state. This is also reflected in the digitalisation of administrative services in order to provide them in a much faster and more efficient manner than offline. This is the relevance of the study, as the pace of digitalisation is increasing every year and Ukraine has already achieved significant results in recent years. In order to continue moving in this promising direction, it is also necessary to take into account the experience of advanced countries in the digitalisation of public services, so that the development and electronic provision of administrative services can be even more comprehensive and thorough. In this regard, the purpose of the research is to analyse the current state of digitalisation of public services in Ukraine, identify key achievements and their detailed description, identify benefits for citizens and challenges faced in the course of digitalisation, analyse the situation with the adaptation of digitalisation of administrative services to the challenges of war, gain a deep understanding of the experience of foreign countries and provide recommendations for Ukraine based on the information received, as well as summarise further prospects for the digitalisation of administrative services for Ukrainian citizens. To achieve this goal, we used the following methods of scientific knowledge, namely: general philosophical method, descriptive method, method of system analysis, synthesis, dialectical method, and comparative method.